Privacy & Confidentiality Policy

Last Updated: 29/8/2025

At Afghan Rug Story, we value your trust. Protecting your personal information and respecting your confidentiality is at the heart of how we operate. This policy explains how we collect, use, and safeguard your data when you visit our store or make a purchase.

1. Information We Collect

When you visit our store, we may collect:

  • Personal details such as your name, billing/shipping address, email, and phone number.
  • Payment information processed securely through trusted third-party providers (Shopify Payments, PayPal, etc.).
  • Browsing data, like IP address, device type, and shopping preferences, to help us improve your experience.

We never collect sensitive information without your knowledge or consent.

2. How We Use Your Information

We use your information for:

  • Fulfilling your rug orders and delivering them safely.
  • Providing customer support and after-sales service.
  • Sending updates about new arrivals, special offers, or cultural stories (only if you opt-in).
  • Improving our website and shopping experience.

We do not sell, rent, or trade your information with third parties.

3. Confidentiality Commitment

  • All personal and order-related information is kept strictly confidential.
  • Any information shared with artisans (e.g., for custom rug orders) is limited to what is necessary and never includes your personal identifiers.
  • We store customer data securely, with restricted access for authorized staff only.

4. Payment Security

Your payment details are processed through secure, encrypted channels. We do not store your credit card or banking information on our servers.

5. Third-Party Services

Our store runs on Shopify. Shopify may collect and store data according to its own privacy practices. For more details, you can review Shopify's Privacy Policy.

6. Cookies & Tracking

We use cookies to:

  • Remember your preferences (like currency or language).
  • Provide personalized shopping experiences.
  • Track store performance and improve our service.

You can manage cookies through your browser settings at any time.

7. Your Rights

You have the right to:

  • Request a copy of the data we hold about you.
  • Ask us to correct or delete your information.
  • Opt out of promotional emails by clicking "unsubscribe."

8. Policy Updates

We may update this policy from time to time to reflect improvements in our practices or changes in law. The latest version will always be posted here.

9. Contact Us

If you have questions about this Privacy & Confidentiality Policy, please reach out:

  • 📧 Email: info@afghanrugstories.com
  • 📍 Address (UK office): 1 Chandos road Park Royal London Nw10 6NF UK
  • 📍 Address (Afghanistan office): Gozar Hayat, 1703, Qazi flat 6, Mazar-I-Sherif, Afghanistan

At Afghan Rug Story, your journey with us is not only about rugs—it's about trust, heritage, and respect.